- Stage one
Audit
I sit with the people doing the work and count where the hours go. You get a written picture of what is worth automating, what is not, and what it will cost.
- Stage two
Build
I build in short cycles against one workflow at a time, in your environment, with your data handling rules. Nothing goes live until the people who use it agree it is better.
- Stage three
Handover
Training, documentation, and a named owner on your side. The measure of a finished job is that you can change the system yourself.
Why I build this way
Your team should not need me on retainer.
There is a version of this business that is much easier to run. You build something the client cannot maintain, you hold the credentials, and the monthly invoice never stops. It is a common model and it is very profitable.
I think it produces worse systems. When the people using a process cannot change it, they stop reporting the things that are wrong with it, and the system slowly drifts away from the work it was built for. Capability that stays in the building is the only version that compounds.
So I optimise for being unnecessary. If you call me again it should be because there is a new problem worth solving, not because the last one is still on life support.
Handover
What you actually get at the end
Handover is a deliverable with a definition, not a meeting where I say goodbye.
- Written documentation of how the system works and why it was built that way
- A named owner on your side who has made changes to it while I was still there
- Training for everyone who touches it, on the real thing rather than a demo
- No credentials held by me, and nothing hosted anywhere you cannot reach
- A written list of what will break, what it will look like, and what to do
Who I work with
Two situations, one starting point
Founders
Solo and early-stage founders still doing the admin themselves because there is nobody to hand it to. I start with the one process eating the most of your week.
Small teams
Owner-led firms and small operations where a handful of people carry too much manual process. I start with the one workflow costing the most hours.
Bring me the process that wastes the most time.
A first call takes thirty minutes. You will leave it knowing whether automation is worth doing at all in your case.